FAQ
1. What types of products do you offer?
At Code 9, we curate a sacred fusion of esoteric and energy-enhancing tools designed to restore harmony and awaken inner power. Our collection includes ritual kits, pendulums, tarot and oracle decks, aura-cleansing gadgets, crystals, energy mats, incense, and protective amulets. Each item is chosen to help you reconnect with yourself, clear your space, and elevate your spiritual frequency.
2. How do I know if a product is right for me?
Choosing your spiritual tools is an intuitive process. We invite you to explore each product’s description, symbolism, and energetic intention, all clearly explained to help you connect with what resonates most. Trust your instincts, the right item will often call to you. You can also read our customer reviews to see how others have experienced their energy-awakening journey through Code 9.
3. What is your return policy?
If an item arrives damaged, defective, or incorrect, contact support@code9store.com within 5 days of delivery.
We’ll review your claim with our supplier and arrange a replacement or store credit when possible.Because our products are often handcrafted or energy-based, returns for change of mind aren’t accepted, and digital items are non-refundable once delivered.
4. How can I track my order?
As soon as your order ships, you’ll receive a confirmation email with a tracking link so you can follow your spiritual treasures on their journey to your home. We can’t wait for you to experience the moment of unboxing your new ritual essentials!
5. Do you offer international shipping?
Yes! Energy knows no borders, and neither do we. Code 9 offers worldwide shipping, allowing our community to receive high-vibe products and sacred tools wherever they are.
6. How can I contact customer support?
We’re always here to help. Reach out through our Contact page or email us at support@code9store.com, and our friendly team will respond promptly. Whether you need guidance with your order or advice on choosing the right tool, we’re happy to assist on your spiritual journey.
7. Are your products covered by a warranty?
Our products are shipped directly from trusted suppliers who share our values.
While we don’t inspect items ourselves, we work closely with our partners to ensure quality.
Minor variations in crystals, stones, or handmade items are natural and part of their unique vibration.
Digital products (e-books, meditations, downloads) are non-refundable once delivered.
8. Can I change or cancel my order after it’s been placed?
We understand that sometimes plans shift, but to maintain fast processing and sacred-handling standards, orders cannot be changed or canceled once they have been shipped.
If you need to update or cancel an order, please contact us immediately after placing it. We’ll do our best to assist before fulfilment begins.
Once your parcel has left our warehouse, the sale is considered final, however, you can still reach out if your item arrives damaged or defective, and we’ll help according to our return policy.
For any other questions, please visit our contact us page, and we will get back to you as soon as possible.